FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1-2 business days after payment is confirmed. Once shipped, delivery typically takes 6-15 business days, and up to 15 business days during high-demand periods. You'll get a tracking number by email as soon as your order ships.

Do you ship outside the United States?
Right now we ship within the United States only.

How can I track my order?
Once your order ships, you'll receive a tracking number by email. If you don't see it within 3 business days of your shipping confirmation, check your spam folder or email support@favsfemme.com.

What's your return policy?
You have 30 days from the delivery date to request a return or exchange. Items must be unused, unworn, and in original condition with tags attached. Email support@favsfemme.com with your order number to start a return.

Who pays for return shipping?
You do, unless the item arrived damaged, defective, or incorrect — in that case we cover it.

How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days. Your bank may take a few extra days to post it.

My order arrived damaged or wrong — what do I do?
Email support@favsfemme.com within 7 days of delivery with a photo of the item. We'll send a free replacement or a full refund, your choice, and you won't pay return shipping.

Can I cancel or change my order?
Yes, free of charge within 24 hours of placing it, as long as it hasn't shipped yet. Email support@favsfemme.com as soon as possible.

What payment methods do you accept?
All major credit and debit cards, plus any other secure checkout options shown at checkout.

How do I get in touch?
Email support@favsfemme.com or call 480-331-5897, Monday through Friday, 9:00 AM to 5:00 PM (Arizona time). We typically respond within 1-2 business days.